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Terms and Conditions

 

Here are our Terms and Conditions which cover Maximum Occupancy, Check In, Check Out, Deposit and refund policy.

 

MAXIMUM OCCUPANCY


The property must not be occupied by more persons than the designated capacity of the bedding configuration. Guests are not permitted to bring portable bedding [other than cots for infants under 3] Failure to comply with this strict requirement of the owner will result in cancellation of the booking without refund.
 

CHECK IN after 2 p.m. Except by prior arrangement.

CHECK OUT 10 a.m.


We are happy to accommodate an earlier check-in or latter check-out if available, please contact us 24 hours before you arrive to see if we can accommodate your request.

 

ARRIVAL PROCEDURES
 

Please advise your expected time of arrival so that we can arrange for someone to meet you.

 

LATE ARRIVALS


If you are arriving after 5.00 p.m. please phone before that time for key pick up arrangements.

 

SPECIAL REQUIREMENTS


Please contact the Braeside Manager at least 7 days prior to your arrival if you have any special requests that would make your stay more comfortable, such as food, wine or catering. Daily maid service or mid week service available on request at an extra cost.

 

BOOKING CONDITIONS

 

  1. All booking applications are "on request" and are subject to availability.
  2. Once a booking is made it must be confirmed by payment otherwise the booking will automatically be cancelled.
  3. All bookings are subject to the conditions set out on the Booking Confirmation/Invoice which will be sent when a booking is made.
  4. Minimum stays apply depending on the season and availability.

 

All arrangements, if confirmed, form a contract between yourself and Braeside Homestead as agent for the owner of the property. It is your responsibility to read the accompanying property description to ensure that the property you have booked meets your needs.

 

CANCELLATION AND REFUNDS


Due to our limited number of residences it is difficult for us to find replacement customer at short notice, so our cancellation fee is as follows:- If a deposit has been paid, cancellation of your booking must be in writing and must be received by us. Cancellation fees will be charged in accordance with the following conditions.

  1. Bookings cancelled 60 days or more prior to arrival are subject to a cancellation fee of 10% of the total booking cost.
  2. Bookings cancelled 30 days prior to arrival will incur a cancellation fee of 50% of the total booking cost.
  3. Bookings cancelled 14 days or less prior to arrival will incur a cancellation fee of 100% of the total booking cost. Alternate dates may be possible but are at the discretion of the management.

 

FURTHER CONDITIONS


In addition to the terms and conditions set out above, any booking is subject to such further terms and conditions as may be advised at the time of booking, or as may be displayed or advised at the time of occupation of the property.

 

INSURANCE


Braeside strongly recommends you obtain travel insurance against loss of deposit, medical expenses, and loss of personal belongings, public liability and cancellation fees.